Terms of Service

These terms form a contract between you (the personal trainer or coach registering an account) and Training Hub, operated by ZNSS Ltd. By creating an account you confirm you've read, understood, and agreed to these terms. The full accepted version is stored with your account on sign-up.

1. Trial and billing

• New PT accounts get a 30-day free trial with a card required upfront via Stripe
• On day 31 your card is charged for the first month at the plan rate you selected
• You can cancel any time during the trial to avoid being charged
• After the trial converts, subscriptions renew monthly until cancelled
• Cancellation takes effect at the end of the current billing month

2. Enterprise / gym tier

Gym enterprise contracts are quoted individually. Payment terms and renewal conditions are set in the contract signed at sign-up and supersede the above where they conflict.

3. Your account

• You're responsible for keeping your password secure
• One person per PT account — don't share logins between staff
• You must be a qualified personal trainer / coach and legally entitled to offer training services in your country
• You're responsible for the accuracy of content you publish to clients

4. Scope of practice

Training Hub is a tool you use to deliver your coaching. We do not provide medical, nutritional, or health advice. You agree:

• To work within your professional qualifications and insurance cover
• To screen clients appropriately before prescribing training or nutrition
• To refer clients to qualified medical professionals when their needs exceed your scope
• That you — not Training Hub — are liable for injuries, outcomes, or advice given through the platform

5. AI-generated plans

The AI plan generator produces training and meal suggestions based on the inputs you provide. Every AI-generated plan is a draft you must review and adapt before issuing to a real client. You remain the coach of record; the AI is a drafting assistant. You accept full professional responsibility for any plan you assign, regardless of how it was generated.

6. Acceptable use

Don't:

• Use the platform to harass, defraud, or endanger clients
• Scrape, reverse-engineer, or resell the service
• Circumvent rate limits, abuse AI generation quotas, or run automation against the API
• Upload content you don't have the rights to (photos, logos, plans copied from other coaches)
• Use the platform for illegal activity

We may suspend or terminate accounts that breach these rules without refund.

7. Client data

You are the data controller for the clients you onboard. You must:

• Have lawful basis (usually consent or contract) to collect and process their data
• Only onboard clients aged 16 or over
• Respond to your clients' data-subject requests (access, deletion, etc.) yourself — they are your customers, not ours
• Delete client records promptly when the coaching relationship ends if the client requests it

See our Privacy Policy for how we process data on your behalf.

8. Uptime and third-party services

We aim for high availability but don't guarantee 100% uptime. Training Hub depends on third-party services (Stripe, Resend, Anthropic, Railway) — if they go down, parts of the platform may be unavailable. We're not liable for losses arising from third-party outages beyond our control.

9. Marketing claims

When marketing your services via Training Hub's platform (client-facing emails, client app branding), don't make false or misleading claims. The ASA's CAP Code applies in the UK. You're responsible for the accuracy of any before/after photos, testimonials, or outcome claims you publish.

10. Liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of these terms or your use of the platform is limited to the fees you've paid us in the 12 months immediately before the claim. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraudulent misrepresentation.

11. Chargebacks

If you raise a chargeback with your card issuer without first contacting us to resolve the issue, we may suspend your account, recover the disputed amount through collections, and charge a £50 administrative fee. Our no-refund policy applies regardless of whether you initiate a chargeback.

12. Termination

Either party can terminate by cancelling at any time. On termination:

• Your access continues until the end of the paid period
• You can export client data as JSON
• After 90 days your account data is permanently deleted except records we're legally required to retain

13. Changes to these terms

We may update these terms as the service evolves. Material changes will be notified by email and in-app. Continued use after notice counts as acceptance.

14. Jurisdiction

These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.